Shipping policy

 

Thank you for shopping with Reground! We are committed to delivering your order quickly and efficiently. Please read our shipping policy for details on our shipping practices within Finland, the EU, and North America.

 

1. Processing Time

Orders are processed and prepared for shipment within 2-4 business days (excluding weekends and Finnish public holidays).

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Destinations & Services

We currently ship to all regions in Finland, and selected countries within the European Union (EU). By request we can also ship to the United States and Canada.

Shipping Within Finland

  • Courier: PostNord

  • Estimated Transit Time: 1-3 business days

  • Pricing: FREE for orders over €75; otherwise, a flat rate of €4,90 applies.

Shipping Within the European Union (EU)

  • Couriers: PostNord, GLS

  • Estimated Transit Time: Standard EU Shipping (2-5 business days)

  • Pricing: Pricing varies per country and is calculated at checkout.

Shipping to North America (USA & Canada)

Upon request, we are able to offer two services:

  • UPS Expedited: 7-9 business days – €22,90 flat rate.

  • UPS Express: 2-3 business days – €39,90 flat rate.

3. Order Tracking

Once your order ships, a tracking number will be provided via email, allowing you to track your package in real-time. Some carriers may also provide SMS updates if requested.

4. Shipping Delays

Delivery times are estimates and may vary due to unforeseen circumstances, including high demand, courier operational issues, or weather conditions.

  • If your order is delayed beyond the estimated timeframe, please contact us for assistance, and we will investigate with the courier.

5. Customs and Import Duties

  • EU Orders: Orders shipped within the EU are not subject to customs duties. Local VAT rates may apply based on the destination country.

  • Non-EU Orders: Customs duties, tariffs, and taxes may apply upon import and are the responsibility of the buyer. These charges are not included in the purchase price.

6. Damaged, Lost, or Missing Packages

  • If your package arrives damaged, please contact us immediately with accompanying photos of the damage.

  • If your order is lost or has not arrived within the estimated time, please reach out to us so we can investigate the status with the courier.

7. Returns & Refunds

Please refer to our separate Return Policy for details on returning items and refund eligibility.

8. Contact Us

For all shipping-related inquiries, please contact us at: hello@reground.com